Would YOU buy this software?

The boring details...
    My Norton AntiVirus software quit updating new virus definitions about 2 months after I purchased it. It's supposed to be good for a year.

I emailed Norton - Symantec.  I called Norton - Symantec.  It took 20 - 30 minutes for them to answer the phone after getting  thru all the telephone menu options.

Norton sent me a 5 page list of instructions about manually uninstalling software.   It took 1.5 hrs to do that.  Afterwards, I had exactly the same problem!

Again,  I called Norton's "Priority 800 Support -- 800/927-3991."  Try calling it :).

Norton emailed me some software.  That software seemed to nothing, but I was asked to give my credit card number, by the web page this software linked me to.

I'm very angry.

After another 45-minute call to Norton, three weeks later, this problem was finally fixed.

Would YOU buy this software?

Webmasters:  If you have a related web page, please feel free to link to here.  Let me know, and I will reciprocate. 

Is a better deal available on the net?
    Yes:   McAfee.com - Anti-Virus

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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  My Letter to the company

Omitted here, it's BORING

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REFUND...   

None was offered. 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  My contract  with Norton says that I purchased virus definition updates for one year, but I got only a couple of months.  Calling the company is very time consuming, and Norton does not seem to care.  It feels as if the main priority of the service personnel is to get the customer off the telephone as soon as possible.

 Victims:    Emails received will be posted here, with or without name and email address.  
 Rebuttals are accepted likewise, but you must give name and email address.                                      

-----Original Message-----
From: Richard krider [mailto:rhktaxes@pacbell.net]
Sent: Wednesday, October 16, 2002 3:26 PM
To: INFO@nowscape.com
Subject: SYMANTEC


DO NOT BUY NORTON'S SYMANTEC ANTI VIRUS!!!

I TOO HAVE BEEN SCREWED.

none

Do these things suck? ~~ Unpleasant experiences with companies and organizations. Scams.