"Bait and switch"?

To make a long story short...

Ultimate Universe delivered a used TV instead of a one that is still in the box.  It took 3 weeks to get another TV.  I had to return to the company to get credit for returning the previous TV; then I was asked to purchase a new TV.  I paid somewhat less for the new one than of the used one.  This tells me I could have gotten a better price, from the beginning.